How Can We Help You?
Find answers to common questions, learn how to get the most from RuntimeVisuals, and get support when you need it.
Getting Started
What is RuntimeVisuals and who is it for?
RuntimeVisuals is a premium technical education platform for developers who want to understand how things work under the hood. We use interactive simulators to visualise invisible systems and processes that are normally hidden from view. Our deep dives are designed for developers, tech leads, and CTOs who want to deepen their understanding beyond syntax and tutorials.
How do I access deep dives after subscribing?
After subscribing, simply log in to your account and navigate to the Deep Dives page from your dashboard. You'll have immediate access to all deep dives in our library. Each deep dive includes interactive lessons, lab simulators, and quizzes to reinforce your learning.
What makes RuntimeVisuals different from other learning platforms?
Unlike video tutorials or documentation, our interactive simulators let you step through processes yourself. You can pause, go backward, change variables, and watch state changes happen in real-time. This experiential learning builds mental models that stick, something AI text explanations can't replicate.
Can I try before I subscribe?
Yes. We offer free demo lessons so you can experience our interactive simulators before subscribing. Visit our Demo page to try them out without creating an account.
Account & Billing
What subscription plans are available?
We offer annual subscriptions for individuals and teams. Both plans include full access to every deep dive, simulator, quiz, and all future content. Visit our pricing page for current pricing and details.
How do I cancel my subscription?
You can cancel your subscription anytime from your Billing page in the dashboard. After cancellation, you'll continue to have access until the end of your current billing period. No refunds are provided for partial months.
Can I get a refund?
As a digital subscription service with instant access to all content, we're unable to offer refunds. However, you can cancel your subscription at any time, and you'll retain access until the end of your billing period. We encourage you to explore our free demos before subscribing to make sure it's right for you. If you're experiencing any issues with the platform, please reach out to our support team and we'll do our best to help.
How do I update my payment method?
Go to your Billing page in the dashboard and click "Payment Method" to update your card details. All payments are securely processed through Stripe, and we never store your payment information on our servers.
Do you offer team or enterprise pricing?
Yes. Our Team plan offers simple per-seat billing with centralized invoicing. You create a team, add members, and manage everything from your dashboard. Each member gets full access to all deep dives. Team owners and admins can track member progress and manage roles. Visit our pricing page to get started.
Deep Dives & Labs
How do the interactive simulators work?
Our simulators are interactive visualisations that run directly in your browser. You can step through processes manually, use play/pause controls, adjust speed, and modify input parameters to see how systems behave differently. Each simulator shows real-time state changes and reveals what's happening at every step.
What's the difference between content lessons and lab lessons?
Content lessons provide the theoretical foundation: explaining concepts, architecture, and the "why" behind systems. Lab lessons are hands-on simulators where you interact with the concepts directly. We recommend completing content lessons first to build the mental model, then reinforcing with lab exercises.
Can I track my progress through deep dives?
Yes. Your progress is saved automatically as you complete lessons. Your dashboard shows overall progress, and each deep dive page displays which lessons you've finished. You can retake quizzes and revisit simulators as many times as you want.
Do I get certificates upon completing a deep dive?
Yes. When you complete all lessons and pass the quizzes in a deep dive, you earn a certificate. Each certificate has a unique shareable URL you can add to your LinkedIn profile or share with employers. You also get a downloadable cheatsheet as a reference for everything covered in the deep dive.
How often is new content added?
We regularly add new deep dives and update existing ones. Subscribers get access to all new content automatically. Feel free to suggest topics you'd like us to cover!
Technical Support
The simulator isn't loading or displaying correctly
First, try refreshing the page. If that doesn't work, clear your browser cache and cookies, then try again. Our simulators work best on modern browsers (Chrome, Firefox, Safari, Edge). If you're using an older browser, please update to the latest version. Disable any browser extensions that might interfere with JavaScript execution.
What browsers are supported?
We support all modern browsers: Chrome (recommended), Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome. Our simulators require JavaScript to be enabled and may not work correctly with aggressive ad-blockers or privacy extensions.
Can I use RuntimeVisuals on mobile devices?
While our content lessons are fully responsive, we recommend using a desktop or laptop for the best simulator experience. The interactive visualisations require more screen space to be effective. Tablets in landscape mode work reasonably well for most simulators.
My progress isn't being saved
Make sure you're logged in. Progress is only saved for authenticated users. If you're logged in but progress still isn't saving, try logging out and back in. Also ensure your browser allows cookies from our domain. If the issue persists, contact support with details about your browser and the specific deep dive.
I found a bug or error in the content
Thank you for helping us improve! Please contact support with the deep dive name, lesson title, and a description of the issue. Screenshots are especially helpful. We review all reports and issue fixes as quickly as possible. Your feedback helps us maintain high-quality, accurate content.
How do I reset my password?
Click "Forgot password?" on the login page and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. The link expires after 60 minutes for security reasons.
Still Need Help?
Couldn't find what you're looking for? Our support team is here to help you get the most out of RuntimeVisuals.
Contact Support