How Can We Help You?
Find answers to common questions, learn how to get the most from RuntimeVisuals, and get support when you need it.
Getting Started
What is RuntimeVisuals and who is it for?
RuntimeVisuals is a premium technical education platform for developers who want to understand how things work under the hood. We use interactive simulators to visualize invisible systems like event loops, memory management, and rendering pipelines. Our courses are designed for developers, tech leads, and CTOs who want to deepen their understanding beyond syntax and tutorials.
How do I access courses after subscribing?
After subscribing, simply log in to your account and navigate to the Courses page from your dashboard. You'll have immediate access to all courses in our library. Each course includes interactive lessons, lab simulators, and quizzes to reinforce your learning.
What makes RuntimeVisuals different from other learning platforms?
Unlike video tutorials or documentation, our interactive simulators let you step through processes yourself. You can pause, go backward, change variables, and watch state changes happen in real-time. This experiential learning builds mental models that stick. Something AI text explanations can't replicate.
Can I try before I subscribe?
Absolutely! We offer free demo lessons for each course so you can experience our interactive simulators firsthand. Visit our Demo page to try them out without creating an account.
Account & Billing
What subscription plans are available?
We offer monthly and annual subscription plans. Annual subscribers save significantly compared to monthly billing. Check our pricing page for current rates and any founding member discounts that may be available.
How do I cancel my subscription?
You can cancel your subscription anytime from your Billing page in the dashboard. After cancellation, you'll continue to have access until the end of your current billing period. No refunds are provided for partial months.
Can I get a refund?
As a digital subscription service with instant access to all content, we're unable to offer refunds. However, you can cancel your subscription at any time, and you'll retain access until the end of your billing period. We encourage you to explore our free demos before subscribing to make sure it's right for you. If you're experiencing any issues with the platform, please reach out to our support team and we'll do our best to help.
How do I update my payment method?
Go to your Billing page in the dashboard and click "Payment Method" to update your card details. All payments are securely processed through Stripe, and we never store your payment information on our servers.
Do you offer team or enterprise pricing?
Yes! We offer special pricing for teams and enterprises. Contact us directly with your team size and requirements, and we'll create a custom plan that fits your needs including volume discounts and centralized billing.
Courses & Labs
How do the interactive simulators work?
Our simulators are interactive visualizations that run directly in your browser. You can step through processes manually, use play/pause controls, adjust speed, and modify input parameters to see how systems behave differently. Each simulator shows real-time state changes, memory allocation, call stacks, and more.
What's the difference between content lessons and lab lessons?
Content lessons provide the theoretical foundation: explaining concepts, architecture, and the "why" behind systems. Lab lessons are hands-on simulators where you interact with the concepts directly. We recommend completing content lessons first to build the mental model, then reinforcing with lab exercises.
How often is new content added?
We regularly add new courses and update existing ones. Subscribers get access to all new content automatically. Check our roadmap page to see what's coming next, and feel free to suggest topics you'd like us to cover!
Technical Support
The simulator isn't loading or displaying correctly
First, try refreshing the page. If that doesn't work, clear your browser cache and cookies, then try again. Our simulators work best on modern browsers (Chrome, Firefox, Safari, Edge). If you're using an older browser, please update to the latest version. Disable any browser extensions that might interfere with JavaScript execution.
What browsers are supported?
We support all modern browsers: Chrome (recommended), Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome. Our simulators require JavaScript to be enabled and may not work correctly with aggressive ad-blockers or privacy extensions.
Can I use RuntimeVisuals on mobile devices?
While our content lessons are fully responsive, we recommend using a desktop or laptop for the best simulator experience. The interactive visualizations require more screen space to be effective. Tablets in landscape mode work reasonably well for most simulators.
I found a bug or error in the content
Thank you for helping us improve! Please contact support with the course name, lesson title, and a description of the issue. Screenshots are especially helpful. We review all reports and issue fixes as quickly as possible. Your feedback helps us maintain high-quality, accurate content.
How do I reset my password?
Click "Forgot password?" on the login page and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. The link expires after 60 minutes for security reasons.
Still Need Help?
Couldn't find what you're looking for? Our support team is here to help you get the most out of RuntimeVisuals.
Contact Support