RuntimeVisuals Runtime Visuals

Privacy Policy

Last Updated: January 2025

Welcome to RuntimeVisuals ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our online educational platform at www.runtimevisuals.com (the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: Name, email address, and password when you register.
  • Profile Information: Optional details such as professional title, company, or profile picture.
  • Payment Information: Billing address and payment method details. Note: Full payment card details are processed and stored exclusively by our payment processor (Stripe) and are never stored on our servers.
  • Communications: Messages, feedback, or support requests you send to us.

1.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, features used, course progress, quiz results, time spent on lessons, and interaction with simulators.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies and Similar Technologies: As described in our Cookie Policy.

1.3 Information from Third Parties

  • Authentication Providers: If you sign in via GitHub, Google, or other social providers, we receive basic profile information (name, email) as permitted by your settings with those services.
  • Payment Processor: Transaction confirmations and subscription status from Stripe.

2. How We Use Your Information

We use the information we collect to:

  • Provide Our Services: Create and manage your account, deliver course content, track your learning progress, and provide access to interactive simulators.
  • Process Transactions: Handle subscription payments, renewals, and issue invoices and receipts.
  • Personalize Your Experience: Remember your preferences, recommend relevant courses, and customize your learning dashboard.
  • Communicate With You: Send transactional emails (account verification, password resets, payment confirmations), respond to inquiries, and provide customer support.
  • Send Marketing Communications: With your consent, send newsletters, product updates, and promotional offers. You can opt out at any time.
  • Improve Our Platform: Analyze usage patterns, identify technical issues, develop new features, and enhance educational content.
  • Ensure Security: Detect and prevent fraud, unauthorized access, and other illegal activities.
  • Comply With Legal Obligations: Meet applicable legal requirements, respond to lawful requests, and protect our rights.

3. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on:

  • Contract Performance: Processing necessary to provide our services to you.
  • Legitimate Interests: Improving our platform, marketing (where permitted), and fraud prevention.
  • Consent: Where you have given explicit consent (e.g., marketing emails).
  • Legal Obligation: Compliance with applicable laws.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our Platform, including:

    • Payment Processing: Stripe (for secure payment handling)
    • Email Services: For transactional and marketing communications
    • Hosting and Infrastructure: Cloud service providers
    • Analytics: To understand usage patterns (anonymized where possible)

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

  • Legal Requirements: When required by law, subpoena, court order, or to protect our rights, safety, or property, or that of our users or the public.

  • With Your Consent: In other circumstances where you have given explicit permission.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as:

  • Your account remains active.
  • Necessary to provide you with our services.
  • Required to comply with legal obligations (e.g., tax and accounting requirements).
  • Needed to resolve disputes and enforce our agreements.

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL.
  • Secure Storage: Personal data is stored on secure, access-controlled servers.
  • Access Controls: Only authorized personnel with a legitimate need can access personal data.
  • Regular Audits: We conduct periodic security assessments and vulnerability testing.
  • Password Security: Passwords are hashed using strong cryptographic algorithms.

While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal exceptions).
  • Portability: Receive your data in a structured, machine-readable format.
  • Restriction: Request that we limit processing of your data in certain circumstances.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at hello@runtimevisuals.com. We will respond within 30 days (or sooner as required by applicable law). We may request verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. International Data Transfers

Our Platform is operated from servers that may be located outside your country of residence. If you are accessing our services from the European Economic Area, United Kingdom, or other regions with data protection laws, please note that your data may be transferred to, stored, and processed in countries that may have different data protection standards.

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy, including standard contractual clauses where applicable.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at hello@runtimevisuals.com.

11. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy.
  • Notify you via email or a prominent notice on our Platform (for significant changes).

Your continued use of our Platform after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@runtimevisuals.com

We aim to respond to all inquiries within 30 days.

By using RuntimeVisuals, you acknowledge that you have read and understood this Privacy Policy.